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How AI is Changing Product Management with Raz Nussbaum from Gong AI
High Agency: The Podcast for AI Builders
PM: understand the core problem to solve
The role of a product manager remains fundamentally the same, emphasizing the need to closely understand customer problems, irrespective of advancements like AI. Core problems persist and require a deep engagement with customer personas to identify pain points. An example illustrates the ongoing challenge of analyzing recorded calls, which consumes time and resources. While potential solutions, including AI or manual summarization services, may vary, the essence of product management revolves around clearly defining problems to communicate efficiently within teams. The introduction of AI adds a new layer to the process, necessitating testing and evaluation of these technological solutions, but does not diminish the importance of understanding the core issues that need solving.
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