Overloaded Circuits, Why Smart People Underperform

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This division between customer service and your digital world is a serious challenge for major corporations to solve. Think here about a very interesting article that was written by Edward Hallewell. He says executives who fidget through meetings aren't crazy, just crazed. They suffer from the neurological phenomenon ADT. It isn't an illness he puts but it has become epidemic in today's organizations.

What is your habitual orientation towards other people? When you encounter people, customers, employees, your spouse, children, an unhelpful person in customer service, what is your inclination? Is it to be heard by them? Is it to get by them? Is it to handle them as efficiently as possible so that you can get on with more important things, or is your first inclination to understand them? By the end of this episode, you'll be able to use one habit to change every aspect of your day, perhaps even your life.

Ryan Reynolds says learning conflict resolution changed his life and how he approaches business – by Sarah Jackson: https://www.businessinsider.com/ryan-reynolds-says-conflict-resolution-changed-his-life-business-approach-2022-10?r=US&IR=T%5C

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