When designing HR processes such as hybrid work policies, performance management systems, or new training programs, it is crucial to adopt a product mindset. Every employee in the company is an end user of these processes, each with their own opinions on how things should be. However, giving each individual exactly what they want would result in a convoluted and ineffective system. Instead, the focus should be on creating the minimum viable solution that works for everyone while allowing for some customization. By understanding the concept of MVP and end-user configuration, HR can shift from creating complex processes to delivering real value and avoiding creating ineffective solutions.

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