
Nell Shamrell-Harrington (Microsoft)
StaffEng
Patience and Understanding Lead to Success
The key insight is that success in problem-solving requires patience and understanding. Instead of presenting a grand solution right away, it is more effective to nudge others towards a solution by genuinely listening, asking questions, and gradually moving towards a solution. Properly understanding people's needs and ensuring everyone is brought along are essential. When facing objections, saying 'tell me more' helps in understanding the problem better and connecting on an emotional level to address the underlying pain points.
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