AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Understanding Customer Impact at Every Level
Understanding the impact of one's work on customers, even for employees not directly in customer-facing roles, is crucial. When employees see how their contribution, no matter how small, leads to creating products that make a significant difference in customers' lives, it transforms their perspective and motivates them to work more effectively. This connection to the customer and the outcomes of their work is essential for all employees, regardless of their role or level within the organization.