1min snip

THE ED MYLETT SHOW cover image

How to Negotiate the RIGHT Way with Chris Voss

THE ED MYLETT SHOW

NOTE

Empathy Diffuses Conflict

Observing and acknowledging others' emotional states can significantly reduce tension in conversations. Instead of making assumptions, framing statements as observations invites correction and encourages open dialogue. Using language that emphasizes others' feelings, such as 'you seem upset' rather than self-centered phrases like 'I'm guessing you're upset,' fosters a more empathetic exchange. Small nuances in wording can greatly influence emotional responses, highlighting the importance of communication style in conflict resolution.

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