The Future of HR: Giving HRBPs the Future-of-Work Makeover They Deserve
At Work with The Ready
Service Mindset = Fulfilling Ad Hoc Requests, Product Mindset = Building Scalable Systems to Satisfy
The traditional HR BP role focuses on a service mindset, where success is measured by how well clients feel taken care of. This mindset involves being responsive and assuring clients that their needs will be met, even if the solution is not immediate. In contrast, a product mindset prioritizes scalable systems over handling individual ad hoc requests in a high-touch manner. By creating efficient systems that can address requests repeatedly with minimal effort, even though it may seem impersonal at first, it leads to increased scalability and frees up time for more strategic tasks.
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