AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min snip
Klarna CEO Sebastian Siemiatkowski on Getting AI to Do the Work of 700 Customer Service Reps
Training Data
Exploring AI Projects Internally and Learning from the Process
Encouraging internal exploration of AI projects led Klarna to develop a deep interview robot for employee engagement, aiding in extracting insights more effectively. While similar AI tools are available in the market, Klarna's decision to build internally helped in learning valuable lessons and applying them across different areas within the company. Despite the existence of external AI solutions, Klarna values the learning process and experimentation internally before considering external purchases. Additionally, the importance of open-source software and public API documentation was highlighted through the experience with Workday, showcasing the benefits of accessibility and transparency for AI integration and development.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode