Pooja Gupta: When Empathy Becomes a Double-Edged Sword And Why Scrum Masters Need to Learn Coaching

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Pooja shares her journey from product development to becoming an Agile Coach, where her natural empathy became both a strength and a challenge. Reflecting on how the work environment shifted during the COVID pandemic, she reveals the struggles she faced when she found herself in a mediator role without access to the necessary resources. Pooja discusses how she fell into the trap of focusing solely on facilitating meetings and how that limited her effectiveness. Recognizing that her team was working in silos and avoiding responsibility, she took the initiative to redefine her role, learned coaching from scratch, and empowered her team to take ownership of their work. What does it take to transform a team’s mindset from dependency to accountability? Listen to find out! 

 

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About Pooja Gupta

Pooja is an Agile Coach at Visma Solutions and Agile Community Lead for Visma Group. With a passion for "limitless learning" and "selfless teaching," she brings empathy and a people-centric approach to her work and everyday life. Based in Helsinki for 9 years, she finds balance through yoga, meditation, and family life.

You can link with Pooja Gupta on LinkedIn.