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Learn from Past Actions, Not Future Hypotheticals
Avoid focusing on future hypothetical scenarios when evaluating a solution. Instead, encourage individuals to share past experiences and actions they have taken. By analyzing what people have done in the past, rather than what they hypothetically say they will do in the future, you can gain a more accurate understanding of their behavior and preferences. This approach helps in uncovering genuine insights and outcomes, as illustrated by the example of asking about past gym visits instead of future plans.