Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
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Embrace Outcomes, Not Operations
The integration of new technology should prioritize user ease and tangible benefits, minimizing the complexity of underlying operations. Companies should focus on delivering seamless experiences, akin to Software as a Service (SaaS), where users are shielded from the intricacies of technology management. Additionally, the shift toward outcome-based pricing aligns business models between providers and customers, emphasizing the achievement of results over mere software usage. This approach may rival the impact of subscription models in the SaaS landscape, highlighting the importance of aligning service delivery with client objectives to create value.
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