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People I (Mostly) Admire cover image

94. The Price of Doing Business with John List

People I (Mostly) Admire

NOTE

The Economics of Apologies

Uber loses money when passengers have bad experiences with the ridesharing service./nTo study this phenomenon, Travis used data from statistical twins to identify passengers who had good and bad experiences./nThe results showed that bad experiences cost Uber between 5% and 10% of its revenue.

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