Understanding the changing economics of customer service in the age of AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Empowering Teams with AI for Enhanced Efficiency
Empowering teams with AI can lead to a reduction in average handle time while making interactions more fulfilling. By enabling employees to provide feedback, develop content, and enhance knowledge, companies can drive down costs over time and improve resolution rates. It is essential to allocate time for these activities in capacity planning and workforce management, as investing in training and enabling employees to feed AI tools will result in a positive return on investment.
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