Dr. Naomi Win - The Power of Embracing Uncertainty: Strategies for Success in a Volatile World
Standard Deviations with Dr. Daniel Crosby
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Empowering Through Transparency and Control
Transparency and control play a crucial role in providing a sense of empowerment to customers. Businesses like Uber and Disney demonstrate this by giving customers visibility into the progress and managing expectations, even in challenging situations such as longer wait times. This practice of offering control to customers can be a valuable lesson for advisors and service providers in enhancing the customer experience.
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