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S6 E5: True Classic’s Secret Black Friday Playbook Revealed

Limited Supply

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Segmenting Emails and Personalizing Customer Journeys on Black Friday

On Black Friday, the company segments emails based on customers' past purchases. They personalize the customer journey by using RFM segments and creating different flows. They also follow up with customers who have cleared certain thresholds and offer them relevant deals. The goal is to eventually personalize every individual customer journey, recommending products based on their preferences.

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