Prioritize Product Improvement Over Onboarding Alone

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To optimize growth and product development, it’s crucial to balance resources effectively. When faced with limited engineering hours and ample funding, entrepreneurs should consider innovative solutions. By substituting software-driven onboarding with human-led onboarding, companies can allocate engineering efforts toward product enhancement. Monitoring key metrics such as bug rates, virality, and net promoter scores can validate the effectiveness of onboarding strategies. Entrepreneurs must remain adaptable and informed by data, while also recognizing the impact of human interaction in the onboarding process.

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Todays show:

Superhuman’s Rahul Vohra joins Jason to discuss the evolution of Superhuman. They delve into Superhuman's onboarding strategy (11:17), live demos of Superhuman's AI features (27:37), explore AI's impact on team management (52:07), and more!

Timestamps:

(0:00) Superhuman’s Rahul Vohra joins Jason

(2:02) Rahul Vohra's background and Superhuman's pitch

(6:33) Evolution and early challenges of Superhuman

(9:59) NetSuite - Download the CFO’s Guide to AI and Machine Learning today! Visit https://netsuite.com/twist

(11:17) Superhuman's onboarding strategy and customer feedback importance

(20:55) New features in Superhuman 2.0 and multiplayer email

(26:00) AI's impact on podcast production

(26:16) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

(27:37) Live demo of Superhuman 2.0

(38:38) AssemblyAI - Get 100 free hours to start building at https://www.assemblyai.com/twist

(40:08) Importance of documenting conversations and Superhuman for Sales