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Got Business Problems? Just Talk to Your Customers | Ep 747
The Game w/ Alex Hormozi
Transform Negatives Into Loyalty
Engaging with customers during cancellation requests can convert them into loyal advocates. Sharing your business story and demonstrating genuine care can elevate a neutral customer to a super fan, leading to significant future referrals. It's crucial to listen actively and empathize with their concerns, rather than downplaying their feelings. Expressing shared frustration about their negative experience shows understanding and builds rapport. Ask what it would take to make things right, as the solution may be simpler than anticipated. Conversations with various customer types reveal valuable insights for improving retention and satisfaction.
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