Understanding the changing economics of customer service in the age of AI
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Blurring Lines Between Customer Success and Support
Focusing on making life easy for customers and helping them derive value from the product or service is the common goal for both customer success and support teams. As AI becomes more integrated, the distinction between these teams will blur further. By leveraging contextual information and personalized approaches, organizations can enhance the customer experience. Customers are not concerned with internal organizational boundaries, so aligning all efforts to support them can lead to a more seamless and positive customer experience.
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