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Shreya Rajpal: Guardrails AI, AI Production Challenges, & AI Reliability
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Guardrails Ensure Desired Outcomes
Implementing effective guardrails is essential for chatbot development to ensure users engage within the intended context. By clearly defining acceptable queries—such as transaction inquiries or password changes—developers can maintain focus and prevent misuse of chatbots for unrelated tasks. It is critical to enforce these boundaries rigorously to manage user expectations and mitigate scenarios where the chatbot produces irrelevant or misleading responses, commonly referred to as 'hallucinations.' Additionally, it is important to address the potential for unintended uses, particularly when popular platforms release unregulated technology. Enforcing good behavior through established protocols helps maintain the integrity and utility of chatbot interactions.
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