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100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right
Stimulus - Learn Tools to Crush It in Your Medical Career
Defining Quality Listening
Defining quality listening when performing procedures like a chest tube is challenging. Unlike procedures where outcomes are clear, measuring the quality of listening lacks a defined target. The book 'Never Split the Difference' by Chris Voss suggests that in negotiation, a good listening target is getting the other person to say 'that's right' or 'that's exactly right.' This concept can potentially be applied to medical procedures to determine if a good job was done in terms of listening.
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