20VC: Flexport's Ryan Petersen: Reflections on Leadership from 13 Years Leading Flexport, Why Velocity not Speed is Most Important in Company Building, How Money Creates Inefficiencies in Scaling, The Future of Trade with China & Why Remote Work is so Cha
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
Customer obsessed
The speaker emphasizes that the most crucial task currently is focusing on shaping the company's culture to be customer-centric. This involves leaders spending a significant amount of time interacting with customers, understanding their challenges, and finding solutions. The speaker personally engages in multiple customer calls daily and ensures that all teams are aligned with addressing customer issues, highlighting the priority of customer-centricity over other business aspects.
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