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Ecommerce Conversations cover image

Save Time by Managing Less, Says DHH

Ecommerce Conversations

NOTE

Scale Without Proportionality

The SaaS business model allows for significant scalability due to low marginal costs associated with adding new customers. A well-designed software product can handle a vastly larger customer base without a proportional increase in costs. This efficiency inspires a focus on maximizing output with existing resources. While customer service can pose challenges, improvements in product usability can significantly reduce support demands, showcasing that enhancing product experience can lead to substantial resource savings. Early business experiences reveal that effective product iterations can dramatically decrease customer support interactions while accommodating a large user base.

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