The Dangers of Overreliance on Bureaucracy and Process

Overreliance on bureaucracy and process can lead to a buildup of unnecessary rules and procedures that hinder innovation and slow down the organization. Amazon experienced this firsthand in the late 90s when its innovation process became a bureaucratic mess, causing frustration and delays. The company then pivoted to create Amazon Web Services, aiming to reduce the need for seeking permission and permission from other departments while minimizing interdependencies and communication. This move was essential in breaking away from the stifling effects of excessive bureaucracy and processes.