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Specialization and Division of Labor in Sales Teams
Account executives are seasoned individuals responsible for closing deals, with compensation ranging from 90K to 200K based on deal size. Expecting account executives to be full-stack and manage outbound tasks as well is unrealistic in most cases. Most sales reps prefer specialization, where account executives focus on closing leads handed to them while SDRs generate demand. Managing a team of account executives requires stamina, but handling a team of SDRs can be a challenge that few founders are equipped to manage effectively.
Jason Lemkin created and runs SaaStr, the world’s largest community for B2B/SaaS founders, and is the managing director of SaaStr Fund, a $90 million venture capital firm specializing in early-stage enterprise investments. He is also the mastermind behind two major tech conferences each year—one in the Bay Area, drawing in over 15,000 people, and another in Europe, with a crowd of more than 3,000 SaaS executives, founders, and entrepreneurs. Before SaaStr, Jason wore many hats: CEO and co-founder of EchoSign (later bought by Adobe), vice president at Adobe Systems, co-founder and president of NanoGram Devices Corp., vice president of NeoPhotonics, and a senior director at BabyCenter. In our conversation, we discuss:
• How far you should go without a salesperson
• Signs it’s time to hire salespeople
• Why you need to hire two salespeople
• How to compensate your salespeople
• How to interview salespeople
• When to hire a VP of Sales
• How to prevent their flaming out
• How to scale your sales org
• How to improve the relationship between your sales and product teams
• Much more
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Find the full transcript at: https://www.lennysnewsletter.com/p/building-a-world-class-sales-org
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Where to find Jason Lemkin:
• X: https://twitter.com/jasonlk
• LinkedIn: https://www.linkedin.com/in/jasonmlemkin/
• Website: https://www.saastr.com/
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Where to find Lenny:
• Newsletter: https://www.lennysnewsletter.com
• X: https://twitter.com/lennysan
• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/
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In this episode, we cover:
(00:00) Jason’s background
(06:18) The importance of sales in B2B businesses
(11:23) Signs that you should start hiring salespeople
(14:19) Attributes to look for in early sales reps
(19:08) Hiring a VP of Sales
(26:43) The role of a VP of Sales
(30:06) Interviewing salespeople
(45:16) Determining sales compensation and quota
(53:34) Transitioning from 100% commission to a smaller percentage
(56:58) Indicators of a hard-to-sell product
(59:39) Scaling the sales organization
(01:05:26) Understanding sales roles and titles
(01:10:02) Product involvement in sales, and vice versa
(01:20:32) Thoughts on product teams taking on P&L responsibilities
(01:27:23) One thing founders can do to become better at sales
(01:31:02) The ideal trial length for a free trial sales team
(01:39:50) Closing thoughts
(01:41:43) Lightning round
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Referenced:
• Marc Benioff on LinkedIn: https://www.linkedin.com/in/marcbenioff/
• Snowflake: https://www.snowflake.com/en/
• Yamini Rangan on LinkedIn: https://www.linkedin.com/in/yaminirangan/
• Salesforce: https://www.salesforce.com/
• HubSpot: https://www.hubspot.com/
• Twilio: https://www.twilio.com/
• Cloudflare: https://www.cloudflare.com/
• GitHub: https://github.com/
• Columbo: https://www.imdb.com/title/tt1466074/
• What is Davos and why is it important? Your guide to the World Economic Forum’s annual meeting: https://www.euronews.com/next/2024/01/15/what-is-davos-and-why-is-it-important-your-guide-to-the-world-economic-forums-annual-meeti
• Adobe: https://www.adobe.com/
• Satya Nadella on LinkedIn: https://www.linkedin.com/in/satyanadella/
• Glengarry Glen Ross on Prime Video: https://www.amazon.com/Glengarry-Glen-Ross-James-Foley/dp/B002NN5F7A
• The Wolf of Wall Street on Prime Video: https://www.amazon.com/Wolf-Wall-Street-Leonardo-DiCaprio/dp/B00IIU9FQY
• A step-by-step guide to crafting a sales pitch that wins | April Dunford (author of Obviously Awesome and Sales Pitch): https://www.lennyspodcast.com/a-step-by-step-guide-to-crafting-a-sales-pitch-that-wins-april-dunford-author-of-obviously-awesom/
• Pipedrive: https://www.pipedrive.com/
• Sam Blond on LinkedIn: https://www.linkedin.com/in/sam-blond-791026b/
• Gong: https://www.gong.io/
• Zendesk: https://www.zendesk.com/
• ZoomInfo: https://www.zoominfo.com/
• Apollo: https://www.apollo.io/
• Daniel Chait on LinkedIn: https://www.linkedin.com/in/dhchait/
• SAP: https://www.sap.com/
• Lessons on building product sense, navigating AI, optimizing the first mile, and making it through the messy middle | Scott Belsky (Adobe, Behance): https://www.lennyspodcast.com/lessons-on-building-product-sense-navigating-ai-optimizing-the-first-mile-and-making-it-through-t/
• VistaPrint: https://www.vistaprint.com/
• Procore: https://www.procore.com/
• Matt Mullenweg on LinkedIn: https://www.linkedin.com/in/mattm/
• Wordpress: https://wordpress.com/
• SaaStr University: https://app.saastruniversity.com/collections/20252
• From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue: https://www.amazon.com/Impossible-Inevitable-Hyper-Growth-Companies-Predictable/dp/1119531691
• Pavilion: https://www.joinpavilion.com/
• Top 10 Learnings about Free Trials with Tomasz Tunguz: https://www.youtube.com/watch?v=tfQNJpnxmMw
• The Terminal List on Prime Video: https://www.amazon.com/The-Terminal-List-Season-1/dp/B09HYNH8TK
• Top Gun: Maverick on Paramount: https://www.paramountmovies.com/movies/top-gun-maverick
• OpusClip app: https://www.opus.pro/
• OnePlus Open smartphone: https://www.amazon.com/OnePlus-Dual-SIM-Unlocked-Smartphone-Hasselblad/dp/B0CHN7M531/
• SaaStr conferences: https://www.saastr.com/events/
• Marketo: https://go.marketo.com/about-marketo-landingpage-emea.html
• Zoomtopia: https://zoomtopia.com/
• Money20/20: https://us.money2020.com/
• Shoptalk: https://shoptalk.com/
• Jeff Lawson on LinkedIn: https://www.linkedin.com/in/jeffiel/
• Eric Kwan on LinkedIn: https://www.linkedin.com/in/erickwan/
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Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
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Lenny may be an investor in the companies discussed.
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