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#97: April Dunford - Positioning, Differentiation, Lessons from 200+ B2B Sales Pitches, and How To Do It Right

B2B Marketing with Dave Gerhardt

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* Buyers avoid risky choices. The incumbent has leverage. *

In sales, it's not enough to have a grand vision. Customers want to know how your product is different from others. According to Matt Dixon's research, many B2B purchase processes end in no decision because customers are afraid of making the wrong choice. Pushing a visionary pitch too hard can actually make customers more hesitant to buy. Additionally, introducing FOMO (fear of missing out) to indecisive customers decreases the likelihood of closing a deal. This is why incumbent companies like Salesforce have an advantage. They are seen as a safe choice that won't lead to trouble.

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