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Sam Altman: Customer love is all you need
Masters of Scale
The Secret Pathway to Scale
To achieve success, focus on making your product indispensable and loved by users. Word-of-mouth growth is key for startups. Building a cult following of happy customers is crucial. Winning people over one by one is the path to exponential growth. Invest in creating a product that users can't stop raving about, and marketing can be deferred indefinitely.
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