Boom Technology: Tackling Insoluble Engineering Problems

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Boom technology, a supersonic jet company, faced seemingly insoluble engineering problems but captured people's attention and raised $51 million in venture capital. The CEOs of large airlines got involved and press coverage went from scornful to glowing.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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