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Havoc On the Platform, and Off
Land of the Giants
Retaliation and Bias: Twitter's Dilemma in Content Moderation
Twitter faced personal attacks and threats when they called out Roth, which made them realize the risk of retaliation. The fear of appearing biased caused Twitter to refrain from taking content moderation actions against Trump and his supporters, even though they were responsible for the most abuse on the platform. The company struggled to differentiate between abusive individuals and Republicans, leading to inaction.
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