Can software simplify the supply chain? Ryan Petersen thinks so
Decoder with Nilay Patel
Measure and Optimize for Efficient Operations
In a software company, a significant portion of the workforce is engaged in roles beyond software development, highlighting the importance of operations, sales, and compliance. While only around 20% of employees are software makers, the key to efficient operations lies in managing intricate processes such as customs clearance and document ingestion, supported by both advanced technology and human oversight. Establishing service level agreements (SLAs) for customs compliance is essential, with companies striving to streamline transit times to improve reliability across different freight options, from low-cost and unreliable to premium and expedited services. Continuous measurement of performance metrics, like P90 and P95 transit times, is crucial for achieving operational efficiency and enhancing customer satisfaction.
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