How to Start an Airbnb Business

In 2009, the founders of a small company called Airbnb decided to personally visit their users in New York, despite the belief that it wouldn't scale. They realized that before gaining traction, they had the opportunity to make the most changes to their product. They emphasized the importance of being grateful for the nimbleness and boldness before experiencing hyper growth. As they expanded to New York, they even joked about Steve Jobs staying on their couch. This personal approach helped establish Airbnb as a popular platform.