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#363 Li Lu and Charlie Munger and Warren Buffett
Founders
Strengthen or Wither: Every Action Counts
Every action taken in a business context influences its competitive position daily, cumulatively determining growth or decline. Actively delighting customers and optimizing costs and offerings fortifies the business. In contrast, indifference towards customers and allowing operational inefficiencies leads to gradual deterioration. The impact of these decisions may be subtle in the short term, but their long-term consequences can be substantial.
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