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Embrace Vulnerability and Contingency Planning
Embrace vulnerability by being open and willing to have multiple contingency plans in place to mitigate risks. A leader shared a vulnerable moment where she had to make a tough decision, ultimately deciding to send a message despite her fears. This moment led to unexpected outcomes, emphasizing the importance of being bold. Trust, responsibility, user control, and empathy make up the TRU framework used at Grammarly, highlighting the significance of these elements in business operations.