Harness Data, Unlock Value

The abundance of readily available data, such as product documentation and historical support interactions, presents a significant opportunity for training AI models in customer support. This large dataset is not highly sensitive, which facilitates easier access for training purposes. As foundation models continue to improve rapidly, there is a concern regarding the potential for startups to commoditize advanced models quickly. Consequently, while some startups achieve high valuations in the pursuit of disrupting customer support roles, they may face challenges in capturing value as technological advancements make these models more accessible.