Empowerment Drives Excellence

Successful teams consist of individuals who are not only skilled but also genuinely care about helping others and personal growth. Empowering employees to make decisions, such as spending up to $2,000 to resolve a guest issue, leads to better problem-solving and enhanced customer service. Effective leadership involves hiring talented people who exceed the leader's own capabilities, fostering an environment where leaders are not the smartest in the room but rather support exceptional talent. This approach cultivates innovation and growth, as collaboration with more knowledgeable individuals and exposure to successful models contributes significantly to achieving substantial business success.