Connected Vehicle Platform and Predictive Models: Revolutionizing the Customer Experience

In my Ford F1 15, the AI-powered voice assistant named Cliff informs me about upcoming brake service and offers to schedule an appointment with ABC Motors. It knows my preference for a loaner vehicle and assures me that it will be ready. Additionally, I could opt for a VIP platinum package. The convenience of having the dealer pick up and drop off my vehicle or even fix it at my office is appealing. If the connected vehicle platform can integrate all aspects of the process and utilize AI and predictive models to anticipate my brake needs, it would create an exceptional customer experience. As for who benefits from this value, the potential for startups is uncertain.