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The Value of Experience in Entrepreneurship | Ep 541
The Game w/ Alex Hormozi
Value Perception and Delivery Speed in Customer Service
The perceived value of a service depends on whether it's in person and live, or recorded and digital. In-person services are considered the most valuable but the least scalable, while recorded digital services are the most scalable but the least valuable. The speed and convenience of service delivery also impact its perceived value, considering factors such as availability, response time, and level of service maintained. Furthermore, the balance between overstaffing and customer wait time contributes to the overall value of the service provided.
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