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#12 - How to build & scale remote teams with employees that fit the culture | Darren Murph & Sam Corcos

LEVELS – Inside the Company

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Teaching Self-Service Searching at Get Lab

New employees at Get Lab are taught to rely on self-service by searching through the company handbook before seeking help from designated subject matter experts. The emphasis is on guiding individuals to look for answers independently, teaching them where and how to search effectively. Only if the answer is not found are they directed to the Directly Responsible Individual (DRI) for that specific area. The process includes documenting the answer for future reference, ensuring that the knowledge is shared and readily available in the company. This approach is referred to as 'paying it forward.'

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