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Rick Nucci - Co-founder and CEO of Guru
Knowledge Cast by Enterprise Knowledge
Gen AI and KM
One of the many places where gen AI can be transformative is in helping customers understand and document knowledge. It can identify topics that are frequently discussed but lack information, eliminating the problem of gaps in knowledge. Instead of manually scrolling through channels for information, gen AI can analyze conversations and generate drafts that summarize the key points. This saves time and effort for those who have to deal with large volumes of information. With gen AI, customers can get out of the game of constantly asking people what they want and move away from manual processes.
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