Skepticism exists towards the use cases of generative AI, with doubts about its practical value and cost-effectiveness. While it can help automate work and speed up coding, the belief is that it is disproportionately costly for the value it provides. Questions arise regarding what specific utility AI will offer and concerns about its potential to replace customer service with ineffective results. The prevailing view is that generative AI is mostly hype and overrated, especially outside of the software development and Silicon Valley communities.

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