AI has democratized services, allowing companies to cater to a wider range of clients with personalized offerings at lower costs. Businesses can utilize AI to expand their capabilities, enabling smaller firms to compete with larger ones and offer elite services. The key lies in using AI to enhance customer experience through personalization and efficient communication. Companies should focus on leveraging AI to improve employee lives and increase their own capabilities rather than using it as a reason for staff layoffs. Leaders have the power to shape the future of AI in the workplace by making the most of its potential, as we are just scratching the surface of its capabilities. While concerns over AI flaws exist, such as limited context windows and slow responses, addressing these challenges is crucial for maximizing the utility of AI and ensuring continued advancement.