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Expectations vs. Surprises in Survey Results
The speaker designed a survey with specific hypotheses in mind, expecting that people would report positive benefits of using a certain tool. However, the speaker was surprised by the high percentages of positive responses, particularly around feeling more fulfilled with their job. This unexpected result led to a realization that the tool not only made people more efficient, but also improved their job satisfaction, leading the product organization to acknowledge the broader impact of the tool.