Greymatter cover image

Starting and Scaling Marketplaces with Eventbrite GM Brian Rothenberg and Casey Winters | Greymatter

Greymatter

NOTE

The Importance of Customer Service and Off-Line Activities for Business Loyalty

Creating trust on the demand side leads to continued loyalty, even after negative experiences. Compensating for negative experiences can actually increase loyalty. Scaling customer service can be challenging for startups. Offline activities, such as customer service, are just as important as the product itself.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner