Complex subject domains in healthcare and higher education make information accessible to novice audience
All organizations deal with complex information that needs to be made available to novice users
Civic space also requires understandable information for citizens and residents
Some organizations have complex information for expert users
Digital systems can range from publications to applications
Design for content-heavy systems, not software design
Andy Fitzgerald is an information architecture and content strategy consultant. He works with mission-driven organizations to produce systems that communicate clearly, align business and user goals, and scale effectively. Our conversation today focuses on moving beyond the page as a metaphor for how information is delivered toward more flexible content structures.