Embrace vulnerability by being open and willing to have multiple contingency plans in place to mitigate risks. A leader shared a vulnerable moment where she had to make a tough decision, ultimately deciding to send a message despite her fears. This moment led to unexpected outcomes, emphasizing the importance of being bold. Trust, responsibility, user control, and empathy make up the TRU framework used at Grammarly, highlighting the significance of these elements in business operations.
New AI products are rapidly changing the landscape for businesses. This is especially true for the writing tool Grammarly. The $13 billion dollar software company’s CEO Rahul Roy-Chowdhury has taken the helm in the midst of a profound disruption. Host Jeff Berman talks to Rahul about how his time at Google helped prepare him for this moment, why he’s doubling down on building trust with customers, and how he thinks AI will shape the future of work.
Read a transcript of this episode: https://mastersofscale.com
Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.