Leadership through Involvement and Data-Driven Decisions

A leader took action to improve a struggling business by replacing underperforming staff, bringing in new talent, and actively involving themselves in the team's operations. By moving out of their office and sitting among the team, they provided hands-on support and coaching, emphasizing the importance of being in the trenches with the team. The business transitioned to a data-driven model, tracking and measuring every aspect from sales processes to response times. This transparency and accountability fostered a culture of continuous improvement and recognition of top performers.