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Create Roles from Processes, Not People
Implementing the Entrepreneurial Operating System (EOS) requires a focus on creating necessary processes before filling roles with individuals. Early mistakes include creating positions for friends without assessing actual business needs, resulting in the need for messy transitions or terminations. Continuous evaluation of organizational structure and clarity in processes allows for effective pruning of roles and responsibilities over time. Regularly mapping the entire customer journey aids in identifying essential internal and customer-facing processes, ensuring roles are aligned with business needs and objectives.