Charles Duhigg: Communicating to Connect
The Long View
Start with Emotion, End with Action
Initiate conversations by delving into emotional aspects, allowing people to express concerns beyond the immediate issue at hand. By connecting emotionally and sharing personal stories, individuals are more receptive to discussing practical matters and solutions. Begin discussions by asking broad questions about personal significance, goals, and worries, as the responses can offer unexpected insights and facilitate more effective communication.
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