Businesses in logistics and e-commerce have fundamentally different top metrics and execution strategies. As a logistics company, the focus is on maximizing demand, even at razor thin margins, to fill the pipe and cover operational costs. Conversely, an asset-light e-commerce enabler prioritizes the number of active merchants and aims to improve their experience and consumer engagement. The product stack and interaction with merchants are incomparable between the two. Furthermore, while using a single carrier can work in the US, in India, a hybrid supply chain model with a mix of carriers and intelligence on when to use them is necessary, requiring a middleware for decision-making.

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