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Building Resiliency in the Workplace
The speaker emphasizes that simply telling someone to be resilient does not mean they have built that capacity yet. Building resiliency in the workplace involves fostering a culture of experimentation and owning the fact that one does not know everything. It is about building confidence in the team's ability to work together to figure out how to move forward, whether through experimentation or inspecting and adapting. The focus is on building the confidence of team members to be okay with not knowing everything but being confident in figuring out how to move forward in a complex and chaotic world.