Christine's father was a salesman. His boss would insult staff members in meetings and blame them for things beyond thair control. During a visit to a client's store, my dad heard his boss tell the owner, i see you're carrying on your father's tradition. He even belittled clients. Screaming certainly took place, which i would say crosses the line of what i tend to study.
It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.
If you like this show, please check out our new podcast, My Unsung Hero! And if you'd like to support our work, you can do so at support.hiddenbrain.org.